These Terms and Conditions ("Terms") govern your use of acmnaturals.com (the "Website") and, unless a separate written agreement says otherwise, the supply of products by ACM Natural Products Private Limited and its affiliate ACM Naturals LLC (together, "ACM", "we", "us" or "our"). By using the Website or placing an order with us, you agree to these Terms. If you do not agree, please do not use the Website.

• You may use the Website only for lawful purposes and in line with these Terms.
• You must not try to gain unauthorised access to the Website, its servers or any connected systems, or interfere with its normal operation.
• You must not use the Website to send spam, malicious code or misleading information, or to collect other users' data.
• Information you submit through our forms must be accurate and must not infringe anyone else's rights.

We may suspend or restrict access to the Website at any time, without notice, for maintenance or if we believe these Terms have been breached.

Product descriptions, specifications, certificates and other information on the Website are provided for general information only. While we take care to keep them accurate, typical values may vary between batches and crops.

Binding specifications are those stated in our quotation, Certificate of Analysis (CoA) or written agreement for each order.

Nothing on the Website is a medical or health claim. Customers are responsible for checking that our products are suitable for their intended use and comply with the laws of their own market.

• Prices, minimum order quantities and lead times are given in our written quotation and are valid only for the period stated in it.
• An order becomes binding only when we confirm it in writing (including by email or proforma invoice).
• We may decline any order, for example because of availability, regulatory or credit reasons.
• Changes or cancellations after confirmation require our written agreement and may involve charges for materials already processed or packed.

• Prices are in the currency stated on the quotation and exclude taxes, duties and bank charges unless stated otherwise.
• Payment terms (advance, letter of credit, or credit terms) are as agreed in the quotation or proforma invoice.
• We may hold dispatch until payment has been received as agreed. Late payments may attract interest as allowed by law.

Delivery terms are as stated on the quotation, using Incoterms® where applicable (for example EXW, FOB, CIF or DAP). Risk in the goods passes to the buyer according to the agreed Incoterm. Delivery dates are estimates; we are not liable for delays caused by carriers, customs, port congestion or other events outside our control.

The buyer is responsible for import licences, permits and registrations required in the destination country unless we have agreed otherwise in writing.

If a claim is accepted after investigation (which may include testing retained samples), we will at our option replace the goods, issue a credit or refund the price of the affected quantity. Goods should not be returned without our written approval. Claims do not apply to goods that have been stored, handled or processed incorrectly after delivery.

All content on the Website, including text, images, logos, product names, certificates and designs, belongs to ACM or its licensors and is protected by intellectual property laws. You may view and print pages for your own business reference, but you may not copy, reproduce, modify or use any content commercially without our written permission.

• The Website is provided "as is". We do not guarantee that it will be uninterrupted, error-free or free of viruses.
• To the fullest extent permitted by law, we are not liable for any indirect, incidental or consequential loss, including loss of profit, business or goodwill.
• Our total liability for any order is limited to the price paid for the goods that gave rise to the claim.
• Nothing in these Terms limits liability that cannot be limited under applicable law.

You agree to indemnify ACM against any claims, losses or costs arising from your breach of these Terms, your misuse of the Website, or the use, processing or resale of our products in breach of applicable law or our product documentation.

We are not responsible for any failure or delay in performing our obligations caused by events beyond our reasonable control, including natural disasters, crop failure, epidemics, war, strikes, government action, power or transport disruptions.

The Website may contain links to third-party websites. We do not control and are not responsible for their content or practices. Your use of them is at your own risk.

Our use of your personal information is explained in our Privacy Policy, which forms part of these Terms.

These Terms are governed by the laws of India. Any dispute will first be discussed in good faith between the parties. If it cannot be resolved, the courts at Malappuram, Kerala, India will have exclusive jurisdiction, unless a written supply agreement provides otherwise.

We may update these Terms from time to time. The version published on this page applies from the "Last updated" date. Orders already confirmed are governed by the Terms in force at the time of confirmation. If any part of these Terms is found unenforceable, the rest remains in effect.